The Item must be returned within 14 days of the cancellation requestħ. Proof of postage must be obtained and a copy EMAILED to KONG RunningĦ. The RETURNS FORM will need to be filled in and forwarded to KONG Runningĥ. It is up to the customer to pay for the return postageĤ. Orders cancelled within 14 days will receive a full refund including postage and surchargesģ. A cancellation request must be submitted within 14 days of purchase either by EMAIL or phone – 017687 75907Ģ. Items Bought Online CANCELLATION WITHIN 14 DAYSĪll Items bought online have the RIGHT TO BE CANCELLED within a 14 day period.ġ. This policy is in addition to and does not affect your Statutory Rights. Where an item was purchased by Credit/Debit card then any refund must be made on the same Credit/Debit Card Any faulty goods returned showing wear and which cannot be reasonably repaired may have an amount deducted from the refund or credit noteĦ. Where a fault or the cause of the fault is not apparent to our staff we reserve the right to send the item for testing before deciding on any action to be takenĥ. Any faulty goods returned more than 30 days from purchase and accompanied by a proof of purchase may be sent for repair, or replacement or refunded at the Managers discretion.Ĥ. Please note this may require KONG Running to order that item in.ģ. Any faulty goods returned within 30 days of purchase with minimal wear and accompanied by proof of purchase will be exchanged for an identical item or refunded. Any unused and unworn items, with the exception of items ordered specially and items sold as “shop soiled” or reduced, can be exchanged or refunded within 30 days of purchase.Ģ. If a product is returned and does not meet all of the above criteria KONG Adventure holds the right not to process the refund/return/exchange In addition to the above criteria, the following conditions must also be met Items bought from our High-Street Storeġ. This can be done by bring in to our High-Street Store or by posting.
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